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•Our company will call the customer within the next working day after the confirmation of order to make the appointment for delivery if there is no problem, the existing stocks will be delivered within 14 work days. The delivery hours are between 11:00 am to 6:00 pm from Monday to Friday. No delivery services shall be available on public holidays, when typhoon signal No. 8 or above is hoisted or when the black rain signal is in effect, whereupon delivery shall be subject to rescheduling.

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•The delivery service of accessory only covers Hong Kong Island, Kowloon, and New Territories, no delivery service shall be available for Discovery Bay, outlying islands and P.O. Box Addresses. For delivery to Discovery Bay and locations far away from parking area or without elevator service or the goods are required to be hoisted outside the building, delivery surcharges shall be paid by cash to our delivery staff upon delivery. Please refer to the below extra service pricing charge table for reference.

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Purchase below HKD XXXX:

HK Island/ Kowloon/New Territories  Free

Discovery Bay $200

 

Purchase above HKD XXXX:

HK Island/ Kowloon/New Territories  Free

Discovery Bay $200

 

Islands District:

No Delivery Service Arrangement 

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•The customer can choose to pay by credit card in this online shop. If the customer pays by credit card, the refund, after deducting the Special Delivery Service Charges (if applicable) will be returned through the customer’s credit card account;

 

•For delivery failures due to customer’s fault, including but not limited to, incorrect inputs of delivery address or contact details, or the failure of the customer to receive the goods at the appointed time, the customer must bear the extra delivery cost of $300 and the Special Delivery Service Charges (if applicable), which shall be paid by cash to our delivery staff upon the next delivery.

 

•Rescheduling of prior delivery appointment shall be made no later than 12:00 noon on the working day immediately prior to the scheduled delivery date by calling the customer service hotline (852) 2616 2449; otherwise, the customer needs to bear the extra administration fee in the sum of $300, which shall be paid by cash to our delivery staff upon the next delivery. (Working Days: 9:00 a.m. to 1:00 p.m., 2:00 p.m. to 6:00 p.m. from Monday to Friday except for Public Holidays).

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•For any damages of the products during delivery, our customer service representative will follow up and arrange exchange or refund; Suntronics Investment Limited reserves the right of final decision in case of any dispute.Returns and replacement terms

 

•If you are dissatisfied with the purchased furniture or household goods, you may bring the goods with the original packaging, together with the invoice, to the at.home store for replacement or refund within 7 days after delivery.

 

•For on-site collection service, we will charge HK$300 ( Hong Kong Island/ Kowloon/ New Territories) or HK$500 (Discovery Bay). If the collection location is far from parking place, or no direct elevator service is available and thus requires delivery through stairway or hoisting service is required, you will be charged an additional service fee. The customer must pay the fee in cash to the delivery person at the time of delivery. Please refer to “extra service pricing charge table” for the charges.

 

•This replacement and refund arrangement is not available to goods that have been used. All goods must be kept in good condition with original packaging.•The refund will be made according to original payment method. If you are paying by credit card, you will need to bring the credit card used for refund.•Only the price of the good is refundable, but not service or other charges.

 

•All discount items can only be exchanged for other items at the same or higher price (customers are required to pay the difference in the price of goods).

 

•In case of any dispute, the Company reserves the right of interpretation and final decision.Other Terms and Conditions

 

•The stock inventory may not be updated in real time, some of the products may be out of stock . For out-of-stock items, the amount paid will be fully refunded.

 

•All the personal information provided by the customer will not be disclosed and will only be used for transaction purposes. If the customer chooses to accept marketing information from Suntronics, we will send the promotional messages or product information to the customer by SMS/MMS or email. If the customer decides not to accept these kinds of promotional messages in the future, he/she can cancel the registration through email info@suntronics.hk”

 

•All orders are subject to final acceptance of Suntronics Investment Limited. Suntronics Investment Limited reserves the right of final decision in case of any dispute.