Norton Promotion Program Period:

2025/11/1~2026/3/31

在即日起至 3 月 31 日期間，若您已購買並啟用由港澳總代理 Suntronics 日暉科技出售之指定零售產品，而官網訂購產品(不包括)在此活動，就有資格兌換超市E-Voucher贈品；詳情請參考網址

If you purchase and activate a retail listed Norton products which is officially sole distributed by Suntronics between from now on till 31 Mar 2026, you will be eligible to claim an E-Voucher gift. Please browse the below web page in details:

Website Page: www.suntronics.hk/evoucherredemption

Avast Promotion Program Period:

From 1Nov 2025 till to 31Mar 2026

在即日起至 3 月 31 日期間，若您已購買並啟用 指定零售產品，而官網訂購產品(不包括)在此活動，就有資格兌換超市E-Voucher贈品；詳情請參考網址

If you purchase and activate a retail listed product between from now on till 31 Mar 2026, you will be eligible to claim an E-Voucher gift. Please browse the below web page in details:

Website Page: www.suntronics.hk/evoucherredemption

您必須先安裝並啟用您的購買產品, 同時日內接著返回此處登記網頁, 領取您的超市電子禮劵贈品。

You must first install and activate your Norton/ Avast product subscription. Then, return to redemption registration web page to claim your e-voucher. You must submit your claim at your earliest convenience.

If you purchase and activate a retail listed product within the promotion period, you will be eligible to claim an E-Voucher gift. Please browse the below web page in details:

Website Page: www.suntronics.hk/evoucherredemption

Norton Product: www.suntronics.hk/nortonredemption

Avast Product: www.suntronics.hk/avastredemption

在我們的促銷團隊驗證您的領取資格後，即會將超市E-Voucher發送至您申請時提供的電子郵件地址。請輸入正確的電子郵件地址，我們才能將贈品發送給您。

Your e-voucher will be sent to the email address you provided during the redemption process. Please make sure the email address is correct, as lost, incorrect, or incomplete email submissions will not be reissued.

您的 e-Voucher 贈品將於請領後 8 週內以電子郵件發送。您可能會收到我們的促銷團隊發送的電子郵件。

You will receive your e-gift card within 8 weeks after your claim has been successfully submitted and verified.

這是我們的促銷團隊信箱，我們可能會聯絡您，請您提供更多資訊 (例如您的收據/付款證明) 以完成登記程序。盡速回覆有助於我們加快處理速度並驗證您的領取資格，以便您更快收到 e-voucher。

You received an email from redeemevoucher@suntronics.hk because you submitted a claim for the e-voucher redemption. This email may contain important updates, requests for additional information, or the delivery of your e-voucher gift.

請參閱本超市 e-voucher 電子禮劵適用的條款與條件由百佳超級市場 PARKnSHOP 所訂立。您可以在此查看使用的條件與條款連結 https://www.pns.hk/en/VouchersOrdering

Instructions for using your e-voucher gift will be provided in the email you receive along with the QR code. Typically, you can redeem it online or in-store depending on the brand of the gift card.

Be sure to check:

• The expiry date

• If you have any usage issues, contact the customer service of the gift card provider listed in the this web page https://www.pns.hk/en/VouchersOrdering

在登記版面輸入正確及需要資料, 您會看到確認畫面，還會收到確認信件，其中會說明您已成功申請。

After submitting your claim, you should receive a confirmation email from redeemevoucher@suntronics.hk . This email will indicate that your submission was received and is being processed.

If you do not receive a confirmation email within a few days. Check your spam or junk folder.

Ensure you entered the correct email address during the claim process.

If still unsure, you can contact redeemevoucher@suntronics.hk to verify your claim status.

按一下「送出」後若有出現確認畫面，但未收到確認電子郵件，請發電郵至redeemevoucher@suntronics.hk 查詢,信中請列出您的Norton / Avast 帳號的電郵及收據號碼等資料。

If you haven’t received a confirmation email after submitting your claim, follow these steps:

1. Check your spam or junk folder – the email may have been filtered there.

2. Verify the email address you entered during the claim process was correct.

3. Wait a little longer – sometimes confirmation emails may take a few hours to arrive.

4. If you still haven’t received anything, contact the support team at: redeemevoucher@suntronics.hk

They can help you check the status of your submission.

不可以。申請送出後就無法變更。請於送出領取申請前檢查所有輸入的資訊無誤 ，我們恕不會因為此類錯誤而發送替補電子禮物卡。

Not allowed. Once the application is submitted, changes cannot be made. Please carefully review all entered information before submitting the claim application. We will not issue replacement e-voucher gift due to such errors.

開啟產品之程式或apps的主要視窗，並於頁面左下角檢查您的訂閱狀態/剩餘天數。若您已成功啟用產品，就會顯示最新的總剩餘天數。若顯示的天數錯誤，或是少於應有的天數，您可能並未啟用產品，因此無法兌換贈品。

To check if your cybersecurity product has been successfully activated:

• Open your new cybersecurity product application / apps.

• On the main screen, look for your subscription status. If it says “Active” with the number of days remaining, your product is activated.

• You can also log in to your product account in website.

• Go to the My Subscriptions section.

• You should see your activated product listed with its activation date and expiration.

• If your product is not showing as activated, try restarting your device or signing into your product account again. If the issue persists, contact Norton / Avast Support.

不可以。您必須安裝並啟用產品訂閱才能登記 e-voucher 超市電子劵。領取截止日期為 2026 年 3月 31 日，請務必於活動期限內安裝您的新產品訂閱。

No, you must install and activate your eligible new product before you can claim the e-voucher gift. The claim must be submitted within 30 days of product activation.

If you delay installation and activation, you may miss the redemption window and become ineligible for the offer.

可能導致錯誤的原因如下：

• 金鑰格式不正確： 請確保產品金鑰恰好是25個字元。輸入時不要包含破折號或空格。

• 輸入錯誤或字元混淆： 請仔細檢查是否有以下常見錯誤：

  • 字母 O 與數位0 混淆

  • 字母 I 與數位1 混淆

• 產品金鑰類型錯誤： 請確認金鑰是用於符合條件的 Norton / Avast 零售產品。 來自其他 Norton / Avast 產品、試用版或線上商店購買的金鑰可能不符合此促銷活動的資格。

• 金鑰已被使用或已過期： 如果該金鑰已經被啟動，或者已過了申領期限，系統可能會拒絕使用。

• 技術問題：

  • 請嘗試使用其他流覽器，或清除當前流覽器緩存。

  • 也可以嘗試在其他設備上操作。

There could be several reasons for the error:

1. Incorrect key format:

   • Make sure the product key is exactly 25 characters long.

   • It should be entered without dashes or spaces.

2. Typos or character confusion:

   • Double-check for common mistakes like:

     • Letter O vs. number 0

     • Letter I vs. number 1

3. Wrong product key type:

   • Ensure the key is for an eligible Norton 360 retail product.

   • Keys from other Norton products, trials, or online store purchases may not qualify for this promotion.

4. Already used or expired key:

   • If the key was already activated or the claim period has passed, the system may reject it.

5. Technical issues:

   • Try a different browser or clear your browser cache.

   • You can also try on a different device.

If you continue to have issues, contact online support at Norton / Avast for assistance.

在線上登記流程結束後，您會看到確認畫面字句。另外，您也會收到一封包含相同資訊的電子郵件。

若確認畫面未出現，代表您可能並未點選最後的「送出」按鈕，因此我們也未能收到您的領取申請。若想確認，請嘗試再次執行程序。

若您並未收到確認信件，可能是因為您輸入錯誤的電子郵件地址。請電郵至 redeemevoucher@suntronics.hk 附上您的序號以作參考，提供正確的電子郵件地址

After submitting your claim through the Online Redemption Web Page:

1. You should receive a confirmation email from redeemevoucher@suntronics.hk indicating that your submission was received.

2. If you don’t receive a confirmation within a few hours:

   • Check your spam or junk folder

   • Make sure you entered the correct email address during submission

If still unsure, you can email redeemevoucher@suntronics.hk to confirm the status of your claim.

若您有產品或技術相關問題，請直接聯絡各品牌產品支援團隊，他們會協助您。

Norton: https://hk.norton.com/

Avast: https://www.avast.com/

關於這次登記 E-Voucher issue, 可以電郵給我們查詢:

redeemevoucher@suntronics.hk

If you're experiencing issues with your new product, here’s what you can do: If the issue persists, get direct help from product support team. They can assist with activation, installation, technical issues, or refund requests.

Norton: https://hk.norton.com/

Avast: https://www.avast.com/

If your issue is related to this e-voucher redemption (not the product itself), contact us at: redeemevoucher@suntronics.hk

若尚未收到內含 e-voucher 電子禮劵連結的電子郵件，且在登記後已經過了 8 週，請檢查垃圾郵件匣，該信件有可能在那。若還是沒有，請電郵至 redeemevoucher@suntronics.hk

If you haven’t received your e-voucher gift after 8 weeks, please follow these steps:

1. Check your spam/junk/promotions folders — the email may have been filtered by your email provider.

2. Verify the email address you used during the claim process to make sure it was correct.

3. Search your inbox for emails from redeemevoucher@suntronics.hk

If you still haven’t received anything, contact the promotion support team directly: redeemevoucher@suntronics.hk Include your full name, product key (if available), and purchase receipt. We will assist you in tracking the status of your e-voucher gift.